 | Shipping and Delivery | | | What does delivery cost? | Who delivers the parcels? | How long will my parcel take to be delivered? | Can I track my parcel? | Are the parcel insured by default? | Can I collect my order? | Where are your offices based? | | | Order Enquiries | | | How do I place an order? | Why do I need to provide my ID number when registering? | | How can I request a quotation? | | I would like to pay for my order by cheque, can you accommodate me? | How do I know you have received my order? | Will I be kept up to date with the status of my order?. | How do I cancel an order? | I need to add additional items to my order, how do I proceed? | | | Pricing and Payment | | | Do the quoted prices include VAT? | Do prices include delivery? | Do prices include insurance? | I have seen products cheaper elsewhere, can you better your prices? | How can I pay for my order? | Do you offer payment terms for goods listed on the website? | | | Account Information | | | How do I create an account? | How do I edit my account details? | I have forgotten my password, what should I do? | Is my account information kept private? | Are my credit card details stored with my account information? | | | Warranty and Returns | | | Where can I view the warranty/returns policy?
If I am not based in Johannesburg, How do your returns work? | Are you an Authorised Apple Reseller? | Can I take my apple equipment to any authorised dealer for repairs? | | | Gifting Requirements | | | Do you offer a gift wrapping service? | Can I have my iPod engraved? | If I do not want the Tax invoice included with a parcel can you assist? | Can you include a gift card? | | | | | Your Shopping Experience | | | How do I write a testimonial? | Are you a member of the consumer feedback forum, Hello Peter? | I have a suggestion, how can I get this through? | Where can I review your website? | | | Other Queries | | | Do you allow 3rd part advertising on your website? | Do you have a forum/blog where I can voice my opinion or start discussions? | Do you offer live technical support? | | | |
